k11111 Privacy Policy

k11111 may collect the following types of information:

1.1 Information Provided Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Documents required for identity verification (national ID card, passport, or birth certificate)
• Payment information (bKash, Nagad, Rocket, or Upay account number)

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Date, time, and duration of visit
• Information obtained from cookies and similar tracking technologies
• Activity logs on the platform (game history, transaction records)

We use the information we collect for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure smooth processing of deposits, withdrawals, and gaming services.
• Identity and Age Verification: To ensure services are provided only to those aged 21 or above.
• Fraud Prevention: To prevent unauthorized activity, money laundering, and fraud.
• Customer Support: To respond to your complaints, questions, and support requests.
• Promotional Communications: To send bonus offers and promotional information with your consent.
• Platform Improvement: To analyze user experience and improve service quality.
• Legal Compliance: To ensure compliance with applicable laws and regulations.

k11111 does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

3.1 Service Provider Partners

We work with trusted third-party providers for services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and anti-fraud verification. These partners will only receive the information necessary for their specific tasks and are subject to the same confidentiality obligations.

3.2 Legal Obligations

Disclosure of information may be required to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may also be transferred, though you will be notified in advance.

We apply industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL Encryption: All our data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Collected information is stored in encrypted form on secure servers.
• Access Control: Only authorized personnel can access information through strict access control policies.
• Regular Security Reviews: Our security infrastructure is regularly tested and updated.
• Staff Training: All our staff are trained on data protection.

However, no transmission or storage of information over the internet can be guaranteed to be completely secure. While we take every precaution, please use a strong password for your own account security and do not share your login details with anyone.

k11111 uses cookies and similar tracking technologies on the website.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform (login sessions, security tokens).
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze website usage and improve service quality.

5.2 Cookie Control

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

We retain your information for as long as it is needed. Generally:

• Information for active accounts is retained for the entire duration the account remains open.
• Financial transaction records are kept for a specified period as required by law.
• When an account is closed, some information may be retained for a defined period for audit and regulatory compliance purposes.
• Once the need for retention has ended, information is securely and permanently deleted or anonymized.

You have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your information in certain circumstances.
• Right to Restrict Processing: You can request that processing of your information be limited in certain cases.
• Right to Withdraw Consent: You can withdraw consent for promotional communications at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint related to data protection.

To exercise these rights, contact us via live chat or email.

k11111 provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has created an account, we will immediately close that account and delete all related information.

If a parent or guardian suspects that their child has opened an account, please contact us immediately.

Our platform may include third-party services such as payment gateways (bKash, Nagad, Rocket, Upay) and game providers. These services have their own privacy policies and are outside our control. We are not responsible for the privacy practices of third parties. We therefore recommend reading their own privacy policies before using these services.

Our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are carried out securely and under appropriate contractual safeguards. All provisions of this Privacy Policy continue to apply to international transfers.

k11111 reserves the right to change or update this Privacy Policy from time to time. For significant changes, we will:

• Send a notification to your registered email.
• Display a clear notice on the platform.
• Show the date of the latest update at the top of this page.

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated Policy. We therefore recommend reviewing this page regularly.

Our Privacy Policy is closely linked to our commitment to responsible gaming. Using information about your gaming behavior, we can:

• Identify problematic gaming patterns and intervene when necessary.
• Help you set deposit and betting limits.
• Effectively manage self-exclusion or cooling-off periods.

To learn more about responsible gaming, please read our Responsible Gaming page.